Privacy Policy

This Privacy Policy explains how Pragalya Naturals (“we”, “us”, “our”), Mumbai, Maharashtra, India collects, uses and protects your personal information when you visit or buy from our website.

Information we collect

• Order details: name, phone number, email, delivery address and order history.
• Payment details: payments are processed securely by our payment partner (Razorpay). We do not store your card or UPI details.
• Messages: information you send us through the contact form, email or WhatsApp.
• Website usage: basic technical data such as browser type and pages visited, collected through cookies.

How we use your information

• To process, deliver and support your orders
• To send order updates and respond to your questions
• To run our affiliate programme, including paying commissions
• To prevent fraud and keep our website secure
• To send offers, only if you have agreed to receive them

Sharing your information

We share your information only with partners who help us run our business, such as our payment gateway, delivery partners and email service, and only as much as they need. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences, track affiliate referrals and understand how our website is used. You can control cookies in your browser settings.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to access, correct or delete your personal information, or withdraw your consent. Contact us using the details below.

Data security and retention

We use reasonable security measures to protect your information and keep it only as long as needed for orders, legal and tax requirements.

Grievance officer

[Name], Pragalya Naturals
Email: [info@pragalyanaturals.com]
Phone: +91 85912 74816
We will acknowledge complaints within 48 hours and resolve them within one month.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.